Privacy policy

Who is responsible for your data

Swift 24-7 Plumbers, 45 Robin Hood Ln, Putney, London SW15 3PU, is the data controller for personal information collected through swift247.co.uk. Contact us on 020 4572 3451 with any questions about this policy.

What we collect

When you send a quote or booking request, we collect the details you enter: your name, phone number, email address (if given), job postcode, the service you need and your job description. We do not use advertising or tracking cookies on this website.

How we use it

We use your details only to respond to your request, arrange and carry out the work, and keep records of the work we do. The lawful basis is taking steps at your request before entering into a contract, and our legitimate interest in running the business. We do not sell your information or use it for marketing without your permission.

Who processes it

This website is hosted by Cloudflare, which processes form submissions and delivers them to us by email. Cloudflare acts on our behalf and does not use your information for its own purposes.

How long we keep it

We keep enquiry details for as long as needed to deal with your request. If we carry out work for you, we keep job records for as long as required for warranty, legal and accounting purposes.

Your rights

Under UK data protection law you can ask to see the personal information we hold about you, ask us to correct or delete it, or object to how we use it. To make a request, contact us on 020 4572 3451. If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk.